Refund Policy

The products offered on www.miquelsupermerat.com are backed by leading commercial brands. Providing the highest quality and the best possible guarantee is our commitment to our customers. If, upon receiving an order, the User is not satisfied, they have a period of seven (7) calendar days from the date of receipt to exercise their right of return.

If the reason for the return is an error made by Miquel Supermercat, for example, the product is defective or it is not the product ordered, Miquel Supermercat shall bear the collection costs. If the reason is different and the products were supplied correctly but are not to your satisfaction, Miquel Supermercat shall refund the cost of the products, excluding the return costs, which shall be borne by the customer.

In other words, where the products have been supplied correctly but are not to the customer’s satisfaction and are returned within the established period of 7 calendar days from receipt of the product, Miquel Supermercat shall refund the cost of the products, excluding the return costs, which shall be borne by the customer.

If Miquel Supermercat is due to make a delivery at a location and during a time slot previously agreed and confirmed by the customer, in accordance with these Terms and Conditions, and the customer is not present at that location during the agreed time slot, hereinafter referred to as an “unreported absence”, Miquel Supermercat reserves the unilateral right to refund the purchase amount to the customer, after deducting in all cases any costs incurred as a result of the transport and/or preparation of the order, as well as the return costs.

Delivery costs shall amount to €5.00 for each journey made to the address indicated by the customer. Return costs arising from an “unreported absence” shall be the same as those applicable in the situation described in the previous paragraph.

If Miquel Supermercat fails to make the delivery at the location and during the time slot previously agreed and confirmed by the customer, the customer may unilaterally refuse the order, and Miquel Supermercat shall refund the amount actually paid for the purchase.

Miquel Supermercat shall only accept returns that meet the following requirements:

The product must be in the same condition in which it was delivered and, insofar as possible, must retain its original packaging and labelling.

The return must be made using the same box or packaging in which the order was delivered or, failing that, packaging of a similar nature that ensures the goods are returned in perfect condition.

A copy of the delivery note must be included inside the package, with the returned products clearly indicated.

To begin the return process, please contact us at info@miquelsupermercat.com or by telephone on 971 65 50 43.

Goods to be returned must, in all cases, be unused, except as provided for in Article 79 of Royal Legislative Decree 1/2007 of 16 November.

In accordance with applicable law, specifically Article 103 of Royal Legislative Decree 1/2007 of 16 November, the above shall not apply, among other cases, to:

Goods that are liable to deteriorate or expire rapidly, as well as products that have been opened and/or partially consumed.

Sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

Goods which, after delivery and due to their nature, have become inseparably mixed with other goods.

Shipping Costs

Shipping is free of charge (€0) for the urban areas of ses Salines, Colònia de Sant Jordi, Campos, Santanyí, es Llombards, son Moja and Cala Llombards, with postal codes 07640, 07638, 07630, 07650 and 07690.

For the urban areas of Cala Santanyí, Cala Figuera, sa Torre Nova, ses Covetes, sa Ràpita, s’Estanyol de Migjorn, Son Bieló, el Paraíso, Cala Pi, Vallgornera, Tolleric and sa Vinyola, with postal codes 07659 and 07639, shipping is free of charge (€0) for purchases of €90.00 or more. For purchases below this amount, shipping costs shall be €5.00.

For the urban areas of s’Alqueria Blanca, Portopetro, Barca Trencada, sa Teulera, Cala d’Or, s’Horta, Calonge, Cala Serena, Cala Ferrera, Felantix, Cas Concos, es Carritxo, son Negre, son Valls, son Mesquida, Portocolom, Porreres, Llucmajor, Cala Blava, sa Torre, Puigderrós, s’Arenal, Son Verí Nou, es Pil·larí, ses Cadenes, Can Pastilla, es Pinaret, l’Hostalot, son Ferriol and Palma, with postal codes 07691, 07660, 07669, 07200, 07208, 07209, 07670, 07260, 07620, 07609, 07600, 07610, 07198, 07001, 07002, 07003, 07004, 07005, 07006, 07008, 07009, 07010, 07011, 07012, 07013, 07014 and 07015, shipping is free of charge (€0) for purchases of €180.00 or more.

For purchases between €90.00 and €179.99, shipping costs shall be €4.00. For purchases below €90.00, shipping costs shall be €8.00.